Return and Exchange Policy for FR-DZ

Welcome to FR-DZ. We value your trust and want to ensure you have a great shopping experience with us. Since we operate on a Cash on Delivery (COD) basis, we have outlined our return and exchange process below to make it as smooth as possible.

1. General Conditions

We accept returns and exchanges within 7 days of you receiving your order. To be eligible for a return or exchange, the item must be:

  • Unused and in the exact same condition that you received it.
  • In its original packaging, with all tags, accessories, and manuals included.
  • Accompanied by the original receipt or proof of purchase.

Non-returnable items include: Intimate apparel, health and personal care items, cosmetics, and custom-made products.

2. Cash on Delivery (COD) Specifics

Because you pay for your order at the time of delivery, please note the following:

  • Inspection at Delivery: We highly encourage you to inspect your package upon delivery. If the package appears damaged from the outside, you have the right to refuse it before handing over the cash to the delivery agent.
  • Exchanges: If you open the package and realize you need a different size or color, please contact us immediately. We will arrange an exchange via our delivery partners.

3. How to Initiate a Return or Exchange

If you need to return an item after the delivery agent has left, please follow these steps:

  • Contact Us: Reach out to our customer service team within the 7-day window via WhatsApp at +213 558 58 85 57, email us at FD-Shop@gmail.com, or message our Facebook page.
  • Provide Details: Include your order number, a description of the issue, and photos/videos if the item is defective or incorrect.
  • Approval & Pickup: Once approved, we will schedule a pickup with our delivery company from your address, or ask you to drop it off at their nearest agency.

4. Return Shipping Fees

  • Our Fault (Defective, Damaged, or Wrong Item): If the product is defective or we sent the wrong item, FR-DZ will cover 100% of the return and exchange delivery fees.
  • Customer Preference (Change of mind, Wrong size ordered): If you wish to exchange an item because you changed your mind or selected the wrong size, you will be responsible for the return delivery fee and the shipping cost of the new item.

5. Refunds (After COD Payment)

Since the payment was made in cash, any approved refunds will be processed through standard Algerian banking methods. Once we receive and inspect the returned item, we will transfer your money via:

  • BaridiMob (Instant transfer)
  • CCP (Compte Courant Postal)
  • Store Credit (A discount code for your next purchase at FR-DZ)

6. Contact Us

If you have any questions regarding our return policy, please get in touch with us:

Terms of Use

Welcome to FR-DZ. By accessing our website and placing an order, you agree to be bound by the following Terms of Use. Please read them carefully before using our services.

1. Acceptance of Terms

By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by these terms and conditions. These terms apply to all users of the site, including browsers, customers, and merchants.

2. Cash on Delivery (COD) Commitment

Our primary method of payment is Cash on Delivery (COD). By placing an order on FR-DZ, you enter into a commitment to purchase the requested items. Please note:

  • You are required to pay the full amount (product price + shipping fees) in cash to the delivery agent upon receiving your order.
  • Refusing to accept a confirmed order at the time of delivery without a valid reason causes financial loss for our business regarding shipping fees. Continuous unjustified refusals may result in your phone number and address being banned from future purchases.

3. Products and Pricing

  • Descriptions: We make every effort to display the colors, sizes, and descriptions of our products as accurately as possible. However, we cannot guarantee that your device's display of any color will be perfectly accurate.
  • Pricing: All prices are listed in Algerian Dinar (DZD) unless otherwise stated. Prices for our products are subject to change without notice, but this will not affect orders that have already been confirmed.

4. Delivery and Shipping

We deliver across the wilayas of Algeria using our trusted delivery partners. Delivery timeframes are estimates and may vary depending on your location, weather conditions, or public holidays. FR-DZ is not liable for delays caused by the delivery company, though we will assist you in tracking your order.

5. Returns and Exchanges

Your purchases are subject to our Return and Exchange Policy. You have the right to request a return or exchange within 1 days of receiving your order, provided the items meet our return conditions. For full details, please review our Returns Policy page.

6. User Information and Privacy

To process your COD orders, we require accurate personal information (Name, Address, Phone Number). You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We respect your privacy and will only use your data to fulfill your orders and communicate with you.

7. Intellectual Property

All content on this website, including logos, text, graphics, and images, is the property of FR-DZ. You may not use, reproduce, or distribute our content without explicit permission.

8. Changes to the Terms of Use

We reserve the right to update, change, or replace any part of these Terms of Use by posting updates to our website. It is your responsibility to check this page periodically for changes.

9. Contact Information

If you have any questions about these Terms of Use, please contact us at:

Privacy Policy

At FR-DZ, accessible from our website and social media pages, the privacy of our visitors and customers is one of our main priorities. This Privacy Policy document contains types of information that is collected and recorded by FR-DZ and how we use it, particularly concerning our Cash on Delivery (COD) operations in Algeria.

1. Information We Collect

When you place an order with us, we collect the personal information necessary to fulfill your purchase and ensure successful delivery. This includes:

  • Personal Details: Your full name.
  • Contact Information: Your active phone number(s) to confirm the order and coordinate delivery.
  • Location Data: Your complete physical delivery address, including your Wilaya and Commune in Algeria.
  • Order Details: The products you selected, sizes, colors, and the total cash amount due upon delivery.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Process, verify, and fulfill your COD orders.
  • Communicate with you regarding your order status, shipping updates, and customer service inquiries.
  • Prevent fraud and manage instances of repeated, unjustified order refusals at delivery.
  • Improve our website, store offerings, and overall customer experience.

3. Sharing Your Information with Third Parties

We do not sell, trade, or rent your personal identification information to others. However, to physically deliver your items, we must share specific details with our trusted third-party partners:

  • Delivery Companies: We share your name, phone number, address, and the COD amount with our Algerian shipping partners (such as Yalidine, ZR Express, Maystro, etc.) solely so they can transport and hand over your package.

4. Data Retention and Security

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, such as managing your current order, handling potential 7-day returns/exchanges, and resolving disputes. We take reasonable precautions to protect your data from unauthorized access, alteration, or disclosure.

5. Your Rights

You have the right to request access to the personal data we hold about you, or ask that we correct or delete it. If you wish to update your phone number or address for an ongoing order, please contact us immediately before the item is shipped.

6. Consent

By using our website and placing an order through our platforms, you hereby consent to our Privacy Policy and agree to its terms.

7. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us: