Privacy Policy

At FR-DZ, accessible from our website and social media pages, the privacy of our visitors and customers is one of our main priorities. This Privacy Policy document contains types of information that is collected and recorded by FR-DZ and how we use it, particularly concerning our Cash on Delivery (COD) operations in Algeria.

1. Information We Collect

When you place an order with us, we collect the personal information necessary to fulfill your purchase and ensure successful delivery. This includes:

  • Personal Details: Your full name.
  • Contact Information: Your active phone number(s) to confirm the order and coordinate delivery.
  • Location Data: Your complete physical delivery address, including your Wilaya and Commune in Algeria.
  • Order Details: The products you selected, sizes, colors, and the total cash amount due upon delivery.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Process, verify, and fulfill your COD orders.
  • Communicate with you regarding your order status, shipping updates, and customer service inquiries.
  • Prevent fraud and manage instances of repeated, unjustified order refusals at delivery.
  • Improve our website, store offerings, and overall customer experience.

3. Sharing Your Information with Third Parties

We do not sell, trade, or rent your personal identification information to others. However, to physically deliver your items, we must share specific details with our trusted third-party partners:

  • Delivery Companies: We share your name, phone number, address, and the COD amount with our Algerian shipping partners (such as Yalidine, ZR Express, Maystro, etc.) solely so they can transport and hand over your package.

4. Data Retention and Security

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, such as managing your current order, handling potential 7-day returns/exchanges, and resolving disputes. We take reasonable precautions to protect your data from unauthorized access, alteration, or disclosure.

5. Your Rights

You have the right to request access to the personal data we hold about you, or ask that we correct or delete it. If you wish to update your phone number or address for an ongoing order, please contact us immediately before the item is shipped.

6. Consent

By using our website and placing an order through our platforms, you hereby consent to our Privacy Policy and agree to its terms.

7. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us: